At AzertyUI, we believe in complete transparency. No hidden fees, no surprises. Choose the expertise level that matches your needs and budget.
Ideal for startups, POCs and short projects
Fast production deployment with solid technical foundation
Recommended for growing scale-ups
Autonomous development focused on growth and performance
Expert Architecture & Delivery
CTO-as-a-Service vision for strategic projects
We don't just sell development days. We give you visibility, control and measurable results at every stage of the project.
This is why over 85% of our clients renew their collaboration.
Because not all applications have the same level of criticality, we offer clear, measurable SLAs adapted to your risk level.
An untreated critical incident can cost thousands of euros per hour. Our SLAs are designed to limit this impact.
| Support Level | Hours | Response Time | Availability | Rate |
|---|---|---|---|---|
Standard Support Internal projects / non-critical production Included in all packs | 9am-6pmMon-Fri | < 4h business | 99.5% | Base Rate Included |
Extended Support Active applications & end customers Recommended for client-facing applications | 8am-8pmMon-Fri | < 2h business | 99.7% | +25% Daily Rate Surcharge |
Premium On-Call 24/7Recommended Production, e-commerce, SaaS Essential for critical production | 24/7365d | < 30min | 99.9% | +50% Daily Rate Surcharge |
Service completely unavailable or data loss. Major business impact.
Major functionality failure. Significant performance degradation.
Minor bug, enhancement request or technical question.
The criticality level is contractually defined with you at project kickoff.
We analyze your criticality level for free and recommend the appropriate SLA.
Need a custom solution or a complete team?
