Critical application? Guarantee its availability with our 24/7 on-call and premium SLAs.
Outages outside business hours can be very costly.
Every minute of downtime directly impacts your revenue.
Unresolved incidents quickly destroy client trust.
Technical support available 24/7/365 with rapid intervention and guaranteed SLAs for your critical applications.
On-call team reachable at any time, weekends and holidays included.
Immediate handling of critical incidents with intervention within 15 minutes.
Availability commitments (99.9%+) with penalties for non-compliance.
Defined escalation procedures for rapid resolution of complex issues.
24/7/365 hotline with dedicated emergency number
Intervention within 15min for critical incidents
Proactive monitoring with real-time alerts
Automatic escalation to senior experts
99.9% guaranteed availability SLA
Detailed incident and intervention reporting
To avoid surprises:
New feature development
Application migration or overhaul
Team training (available as option)
Cloud infrastructure (separate costs)
Merchant site with 50k visitors/day and €2M/month revenue.
Result:
99.95% uptime, incidents resolved in <30min, 0 major loss.
Financial application with strict availability requirements.
Result:
100% SLA compliance, successful audits, maintained client trust.
Platform used by 500 client companies continuously.
Result:
Critical incidents resolved in 12min average, 98% satisfaction.
A dedicated team is reachable 24/7 via an emergency number. In case of incident, the on-call engineer intervenes immediately and can escalate to senior experts if needed.
We guarantee minimum 99.9% availability, with handling within 15min for critical incidents. Custom SLAs (99.95% or 99.99%) are available on request.
The rate depends on required SLA level and your application's complexity. Contact us for a personalized quote adapted to your needs.
Financial penalties are contractually provided for SLA non-compliance. We take our commitments very seriously.
Yes! 24/7 on-call combines perfectly with our architecture, scalability or audit offers for a complete solution.
Let's discuss your critical needs and set up your 24/7 on-call.
Request On-Call