B2B SaaS
Application with 5k users requiring regular maintenance.
Result:99.5% uptime, bugs resolved in <24h, high client satisfaction.
Ensure your application's continuity with our professional and responsive technical support.
Challenges
Production bugs disrupt your users and business.
Without dedicated support, issues can remain unresolved for days.
Your internal team doesn't always have the skills for all problems.
Approach
Professional technical support with guaranteed SLAs to ensure your application's continuity.
01
Ticket handling within 2h on business days (8am-6pm) for all your tickets.
02
Experienced team capable of quickly resolving your technical issues.
03
Proactive monitoring and regular updates to prevent incidents.
04
All interventions are documented for traceability and continuous improvement.
Scope
To avoid surprises:
Use cases
Application with 5k users requiring regular maintenance.
Result:99.5% uptime, bugs resolved in <24h, high client satisfaction.
Online store with seasonal traffic peaks.
Result:0 major incidents, effective preventive maintenance.
Critical business tool for 200 employees.
Result:Responsive support, maintained productivity, reassured team.
FAQ
Standard support is available from 8am to 6pm, Monday to Friday (business days). For support outside these hours, check our 24/7 On-Call offer.
We guarantee ticket handling within 2h during support hours. Resolution time depends on problem complexity.
Standard support typically works on a monthly package including a number of hours. Additional hours are billed at the agreed rate.
For emergencies outside hours, we recommend our 24/7 On-Call pack which guarantees rapid intervention at any time.
Yes! You can switch to our 24/7 On-Call offer at any time to benefit from continuous support.
Services
Let's discuss your support needs and receive a personalized quote.
