High Traffic E-commerce
Merchant site with 50k visitors/day and €2M/month revenue.
Result:99.95% uptime, incidents resolved in <30min, 0 major loss.
Critical application? Guarantee its availability with our 24/7 on-call and premium SLAs.
Challenges
Outages outside business hours can be very costly.
Every minute of downtime directly impacts your revenue.
Unresolved incidents quickly destroy client trust.
Approach
Technical support available 24/7/365 with rapid intervention and guaranteed SLAs for your critical applications.
01
On-call team reachable at any time, weekends and holidays included.
02
Immediate handling of critical incidents with intervention within 15 minutes.
03
Availability commitments (99.9%+) with penalties for non-compliance.
04
Defined escalation procedures for rapid resolution of complex issues.
Scope
To avoid surprises:
Use cases
Merchant site with 50k visitors/day and €2M/month revenue.
Result:99.95% uptime, incidents resolved in <30min, 0 major loss.
Financial application with strict availability requirements.
Result:100% SLA compliance, successful audits, maintained client trust.
Platform used by 500 client companies continuously.
Result:Critical incidents resolved in 12min average, 98% satisfaction.
FAQ
A dedicated team is reachable 24/7 via an emergency number. In case of incident, the on-call engineer intervenes immediately and can escalate to senior experts if needed.
We guarantee minimum 99.9% availability, with handling within 15min for critical incidents. Custom SLAs (99.95% or 99.99%) are available on request.
The rate depends on required SLA level and your application's complexity. Contact us for a personalized quote adapted to your needs.
Financial penalties are contractually provided for SLA non-compliance. We take our commitments very seriously.
Yes! 24/7 on-call combines perfectly with our architecture, scalability or audit offers for a complete solution.
Services
Let's discuss your critical needs and set up your 24/7 on-call.
